Return/ Exchange

Free Returns or Exchange in 30 days!

Items shipped from Amaze Gems can be returned within 30 days of receipt of shipment in most cases. 

It can take up to 14 days for an item to reach us once you return it. Once the item is received at our warehouse, it takes 1-2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account.

What if I don't like the product?

Please reach out to us and we will send you a shipping label and return code for you to return the item back to us.

What if the product arrived damaged?

Please reach out to us with a photo of the damage attached for us to send out a replacement.

What if the product never arrived?

Please reach out to us and we will work with your courier to see if it was delivered to the correct address, if not we will send out a replacement to you.

What if I ordered the wrong size?

Please reach out to us and we will send you a shipping label and return code for an exchange to the correct size.

You can reach out either by our Live chat system or Email Us

Please attach your Order # for a quicker processing time

Due to Coronavirus Pandemic, please allow up to 48 hours for our team to response.

For Warranty Questions Please Visit our Warranty Page